Case Studies - Build Strong Teams
Fortune 500 financial services firm improves quality efforts enterprise-wide.
This company had initiated a Six Sigma Service Quality initiative to improve integration and efficiency while becoming more customer-centered. After a few months of initial excitement, the initiative stalled: the quality improvement teams that were the center of process redesign efforts were reluctant to share information and the power that comes with it.
BUSINESS NEED:
Team leaders didn't have the facilitation skills required to maximize participation and collaboration.
RIDGE SOLUTION:
Ridge trained these change agents in Team Facilitation Skills. The training was delivered to quality team leaders in North America, Latin America, Australia, Asia, and Europe.
CLIENT RESULTS:
As a result, the quality improvement teams were quickly invigorated.
In the words of one participant, "These skills a great supplement to our process improvement capabilities. The key strength is the structured options for addressing the behavioral traits of people and teams. Ridge's model combines the skills in a most logical fashion."
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