People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflict
By Robert Bolton
Twenty years after publication, People Skills (Simon & Schuster) remains a definitive text on communication skills used in postgraduate courses and in corporate learning environments. The Academy of Management Review called the book "...simply brilliant. The best book for teaching interpersonal communications in...managerial development programs." To read customer reviews and order the book, go to Amazon.com.
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