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Customization

Customization makes a general course specific and relevant to the audience. Our approach to customization takes this goal a step further: personalizing the program for each participant, making it more likely the person will apply what he or she learned on the job. Here's how:

• SELF-TAILORING COURSES (free) Our trainers make connections to the business need, and participants practice the skills using situations from their jobs in real-play practices.
• CUSTOMIZATION CATALOGS (free) We've distilled thirty years of customization scenarios into catalogs that clients can use to customize a workshop to their business need.
• CUSTOMIZATION AND REDESIGN (fee-based) We link our training to high-profile, high-stakes client initiatives. While each project is unique, the performance target remains the same: fusing the course skills to success on the job.
• DESIGN SERVICES (fee-based) We conduct needs analyses, create best-practices performance models, adapt our models to support other thought leaders, design training to support clients' proprietary business practices, and even reinforce our competitors' training — all in service to our goal of results-driven behavior change.