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November/December 2008

A newsletter for training professionals


Click here for an archive of past issues of The Know.

The Candor Imperative

There’s more to creating candor than meets the eye. While candor holds great promise as a source of competitive advantage, it’s a rarity in organizational life. Most people think of candor as telling the truth. But in meaning and in practice, candor is closer to authenticity than it is to truth. Candid conversations can transcend individual points of view and yield fresh insights about an organizational obstacle or opportunity. In this way, candor is a source of actionable organizational wisdom that, in small ways and large, yield competitive advantages.

You can discover the benefits of candor and how to grow it within your organization by reading the full version of this white paper on our web site. The goal of this article is to help managers and human resource professionals create environments that embrace rigorous candor.

Click here for the full article (pdf)

 

"The great leaders are like the best conductors—they reach beyond the notes to reach the magic in the players."
- Blaine Lee

 

The Radar Screen

Are some of these topics on your radar screen? Click on the titles below to view the articles.

Are You Hogging the Discussion?
A new smartphone analyzes the energy, tone and timing of a person’s communication style – even find out if you interrupt or dominate conversations.

Learning + Development = Profit
A Tower Perrin study finds learning and development are key factors in increasing employee engagement, which leads to increased profitability.



Failure to Connect

Senior managers are poor communicators, according to a survey done by the Novations Group. Among the 2,000 employee respondents:

35% thought that senior management relied too much on email (not enough face-to-face time)
30% thought that senior management assumed that a single message is enough
28% thought that senior management had no feedback loop in place
24% thought that messages from senior management lacked clarity
03% thought that senior management communicated too much, too often


The Top Three: Benefits of Real Play vs. Role Play

1) Skill Transfer
Powerful learning occurs because the participants are using actual situations drawn from their work world. Practicing skill sets that directly relate to them helps participants learn on a deeper level. Transfer rates are higher and skills are integrated to the workplace more successfully.

 

2) Confidence
When participants practice their new skills using real-play scenarios, they feel more prepared to face the situations back at work. Knowing how to execute the conversations and what the possible outcomes may be helps them use their skills with certainty.

3) Problem Solving
The participants are addressing and learning to solve actual challenges through the course of practicing the real-play situations. They receive immediate feedback and get an opportunity to use and adapt the skills necessary to resolve the situations.

 



"The other options are [companies] who train
basic skills, not true
behavior change. There
is no real competition."
-Ridge Client
Course Spotlight

Coaching for Results

Managers know their success depends on an ability to develop their teams, yet developmental opportunities are overlooked. Managers can step in and perform a task, but remain unsure of how to coach others to succeed. In this course managers learn to:

  • listen to prevent misunderstanding and clarify their employee’s point of view

  • target their guidance to empower employees

  • focus feedback to achieve noticeable, significant results

For more information on this and other courses go to the courses section of our web site.


 

 

 

 

Copyright 2009 Ridge Associates, Inc. All Rights Reserved.