Please submit your return here.
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Please submit your return here.
We want you to love your Ridge products, so if you're not completely satisfied, you can return or exchange your purchase within 99 days. Returns are free for U.S. customers with a digital prepaid USPS label. Youāll just need to print the label and drop off your package.
Your order number starts with an R and can be found in your:
Still canāt find it? Weāre here to help ā feel free to contact us.
Once your return is on its way, you can track its progress here.
We want to make returns and exchanges as smooth as possible for you! Hereās what you need to know:
Timeframe: Returns must be initiated through ourreturns portal within 99 days of your purchase.
Condition: Items should be in usable condition to qualify for a refund or exchange.
Refunds: Refunds go back to your original payment method and can take up to 7 business days once processed.
Exchanges: Weāll ship exchanged items for free within the U.S. after your return is approved.
U.S. Customers:
International Customers:Ā
Please provide a return label with tracking to this address: 7917 South 23rd St, Suite 100, McAllen TX 78503
Non-Ridge Items: Be sure to only send Ridge products ā we canāt process non-Ridge items.
Complete Returns: If your order included promotional or free items, please return everything to get a full refund.
Ineligible Items: Personalized items, warranty claim orders and certain limited edition items arenāt eligible for returns or refunds.
Shipping Costs: Original shipping fees arenāt refundable.
Drop-Off Receipts: We recommend keeping your drop-off receipt for peace of mind. If thereās an issue with your return label or shipping, weāll work with you to sort it out.
For additional information or questions, please feel free to reach out to us through our support widget.
